Real people. Real Answers. Real Fast.

We’ve all experienced a time, when we’re working on a project in Excel and we get stuck. We turn to the people around us and ask questions, or we go online and search for a solution.

What if you could speak with an expert in real-time? Now you can!

Knowledge Ninjas, New Horizons' Microsoft Office support solution, allows you to get answers to your questions immediately. Knowledge Ninjas is a web-based service that allows software application end users to access a subject matter expert in real-time via a chat interface to resolve questions or problems they encounter in their specific software. Knowledge Ninjas will also assess whether additional computer training or consultative services are needed.

It’s easy. Chat. Call. Share your screen. Get unstuck and get on with your day.

A Whole New Level of Support

Knowledge Ninjas is the newest tool in New Horizons' toolkit of computer education training services.

In just a few clicks, an individual has access to a live person in the United States that will answer their software specific dilemma. They have the capability to do a screen share through a web interface, working through the solution together. In addition, Knowledge Ninjas experts will work through solutions, and provide consultation services to address further training needs. The Knowledge Ninjas service is available for the full access of the license agreement.

Eventually, New Horizons will introduce support to additional technologies, not limited to software specific suites. These products may include Adobe, Microsoft Technical, Cisco Technical and other main stream technologies, falling in line with the type of training New Horizons Computer Learning Centers delivers worldwide.

Service will be provided during the hours of 8 a.m. to 5 p.m. CST

Benefits

  • Real-time answers.
  • Access to subject matter experts with training experience.
  • Support on software applications that are used every day.
  • Affordable. Packages range from single user to 500 user accounts.
  • Increased knowledge of Microsoft Office technologies.
  • Improved efficiency with a simple, productivity-boosting resource.
  • Consultation services to address additional computer education training needs.

Products we support:

We support the latest versions of Microsoft Office including 2010, 2013, 2016, and Office 365.


Microsoft
Word

Microsoft
Excel

Microsoft
Outlook

Microsoft
PowerPoint


Skype for
Business

Microsoft
OneNote